Effective Date: September 2, 2026

Welcome to Ottawa Appliance Repair & Gas Services. By accessing or using this website, you agree to the following Terms of Service. Please read these terms carefully before using our website or requesting our services.

1. About Our Services

We provide appliance repair, gas services, electrical appliance services, and related installation and maintenance services in Ottawa and surrounding areas.

Our services may include:

• Appliance repair and troubleshooting
• Refrigerator and freezer repair
• Oven and stove repair
• Washer and dryer repair
• Dishwasher repair
• Gas appliance repair
• Gas appliance installation
• Gas line and related gas services
• BBQ and outdoor gas services
• Pool heating system services
• General appliance maintenance and related services

The availability of specific services may depend on the appliance, location, condition, required parts, and applicable safety or regulatory requirements.

2. Service Requests and Quotes

Submitting a contact form, calling us, or requesting a quote through our website does not automatically create a service agreement.

Any estimate or quote provided may be based on the information available at the time. The final cost may vary if additional problems, parts, labour, or required work are identified after inspection.

Where applicable, we will communicate additional costs before proceeding with work.

3. Appointments

Customers are responsible for providing accurate contact information and ensuring that reasonable access to the appliance, equipment, property, or work area is available at the scheduled time.

Appointment times may be affected by traffic, emergency service calls, parts availability, weather, or circumstances beyond our reasonable control.

4. Customer Responsibilities

Customers agree to:

• Provide accurate information about the appliance or service issue.
• Provide safe access to the work area.
• Inform our technician of known hazards or relevant conditions.
• Follow reasonable instructions provided for the safe operation of appliances and equipment.
• Obtain any permissions required for work on a property where applicable.

Customers should not attempt to operate, repair, disconnect, or modify gas or electrical equipment when doing so may create a safety risk.

5. Parts and Repairs

Some repairs may require replacement parts. Parts availability can affect service completion times.

If a required part is unavailable, discontinued, backordered, or otherwise difficult to obtain, additional time may be required to complete the repair.

A repair does not necessarily guarantee that an appliance will remain operational indefinitely, particularly where an appliance is old, heavily worn, damaged, or has multiple underlying issues.

6. Gas and Electrical Safety

Gas and electrical work can involve significant safety risks. Services will be performed subject to applicable safety requirements, codes, regulations, and professional standards.

If a technician determines that an appliance, gas connection, electrical component, or other equipment presents an unsafe condition, service may be stopped or declined until the condition can be safely addressed.

Customers should never bypass safety devices or continue using equipment that has been identified as unsafe.

7. Payments

Payment is due according to the payment terms communicated at the time of service or shown on the applicable invoice.

Accepted payment methods may vary.

Customers are responsible for paying all applicable service charges, labour, parts, and other approved costs associated with the requested work.

8. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as possible.

Any applicable cancellation, missed-appointment, or service charges will be communicated to the customer where relevant.

9. Website Information

We make reasonable efforts to keep the information on this website accurate and up to date. However, service descriptions, pricing, availability, images, and other website information may change without notice.

Website content is provided for general informational purposes and should not be considered a guarantee of a particular repair result or service outcome.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, availability, privacy practices, or policies of third-party websites.

Visiting a third-party website is subject to that website’s own terms and policies.

11. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, branding, and design elements is owned by or licensed to the business and may not be copied, reproduced, distributed, or used without permission.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses or damages resulting from circumstances outside our reasonable control, misuse of appliances or equipment, unauthorized modifications, failure to follow safety instructions, or conditions that were not reasonably identifiable at the time of service.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about these Terms of Service or our services, please contact us:

Ottawa Appliance Repair & Gas Services
Phone: (343) 552-6599
Email: info@ottanowa.ca
Location: Ottawa, Ontario, Canada