Effective Date: September 2, 2026

At Ottawa Appliance Repair & Gas Services, we respect your privacy and are committed to protecting the personal information you provide when using our website or requesting our services.

This Privacy Statement explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us, request a quote, schedule a service, or communicate with us, we may collect information such as:

• Name
• Phone number
• Email address
• Service or property address
• Details about your appliance or service request
• Appointment information
• Information you provide through contact forms
• Communication history relating to your service request
• Billing and payment information where necessary

We only request information that is reasonably necessary for providing or communicating about our services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Provide estimates or quotes
• Schedule appointments
• Send technicians to the requested service location
• Provide appliance repair, gas, electrical, or related services
• Process payments and invoices
• Communicate about appointments and services
• Respond to customer questions
• Maintain business and service records
• Improve our website and customer experience
• Meet applicable legal, regulatory, or safety requirements

3. Information Submitted Through Forms

Information submitted through our website’s contact or service request forms may be used by our team to respond to your inquiry.

Please do not submit sensitive personal information through a general website contact form unless specifically requested.

4. Website Analytics and Cookies

Our website may use cookies, analytics tools, or similar technologies to help us understand how visitors use the website and improve its performance.

These technologies may collect information such as:

• Browser type
• Device type
• Pages visited
• Approximate location information
• Referring website
• Date and time of visits
• Website usage information

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Service Providers

We may use trusted third-party providers to help operate our website and business, such as:

• Website hosting providers
• Form and communication services
• Payment processors
• Scheduling or booking systems
• Analytics providers
• Email or SMS communication services

These providers may have access to information only as reasonably necessary to perform services on our behalf and are expected to handle information according to applicable requirements.

6. Payment Information

When you make a payment, payment information may be processed through a third-party payment provider.

Where payment processing is handled by a third party, we generally do not need to store your complete payment card information on our website. The third-party provider’s own privacy policy may also apply.

7. Communications

If you provide your phone number or email address, we may use it to communicate with you regarding:

• Service requests
• Appointments
• Quotes
• Repairs
• Invoices
• Follow-up questions
• Other communications directly related to your request

Marketing communications, where used, will be handled in accordance with applicable requirements.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting applicable legal or regulatory obligations.

10. Sharing Personal Information

We do not sell personal information for monetary consideration.

We may disclose information when reasonably necessary to provide requested services, work with service providers, process payments, comply with legal obligations, protect our rights, or address safety and security concerns.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of information we hold about you.

If you would like to make a privacy-related request, please contact us using the information below.

12. Children’s Privacy

Our website and services are intended for a general audience. We do not knowingly request personal information from children for purposes unrelated to providing our services.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our services, website, technology, or legal requirements.

The updated statement will be posted on this page with a revised effective date.

14. Contact Us About Privacy

If you have questions about this Privacy Statement or how your personal information is handled, please contact us:

Ottawa Appliance Repair & Gas Services
Phone: (343) 552-6599
Email: info@ottanowa.ca
Location: Ottawa, Ontario, Canada

Last Updated: September 2, 2026